FREQUENTLY ASKED QUESTIONS
FAQs
At FELM Limited, we believe in transparency and clarity. This section addresses some of the common inquiries about our packaging, labeling, recycling, and printing solutions. Browse through to find the answers you need to get started with us.
What products and services does FELM Limited offer?
We specialize in high-quality customizable packaging solutions, including zip lock bags, industrial labels, medical packaging, and printed stickers. We also provide branding support through custom design and bulk production for businesses of all sizes.
Can I order packaging for a small or home-based business?
Absolutely! FELM supports businesses at every stage—from startups to large enterprises. We offer flexible order sizes, allowing small domestic businesses to access professional-grade packaging.
We serve a wide range of industries including food and beverage, cosmetics, pharmaceuticals, agriculture, retail, and more. Our solutions are tailored to meet both functional and regulatory requirements of each sector.
Do you offer custom designs and printing services?
Yes. We offer fully customizable design and printing services to match your brand identity. Whether you need product labels, packaging artwork, or logo placement, our design team is here to help.
What materials do you use for your packaging products?
We use a variety of materials depending on your needs, including food-safe plastics, recyclable films, medical-grade plastics, and industrial-strength laminates. All materials are selected based on durability, safety, and environmental standards.
Can I order in bulk? What is the minimum order quantity (MOQ)?
Yes, we accept bulk orders. Our minimum order quantity (MOQ) varies depending on the product type and customization required. For most standard items, MOQs are kept flexible to accommodate startups and SMEs.
How long does it take to process and deliver an order?
Processing times depend on the complexity and quantity of your order. On average, production takes between 3 to 10 business days. Delivery timelines vary by location but are communicated clearly during order confirmation.
Do you deliver outside Uganda?
Yes, we cater to clients across East Africa and beyond. International shipping and export logistics can be arranged upon request. Please contact our sales team for detailed support.
How can I request a quotation?
You can request a free quote by filling out our online form or contacting us directly via email, phone, or WhatsApp. Be sure to include details like product type, quantity, and any design specifications.
What if I don’t have a design yet? Can FELM help?
Yes, we offer in-house design assistance. Whether you’re starting from scratch or need to refine your existing designs, our creative team will guide you through the process.
Are your packaging solutions food-safe and compliant with standards?
Yes. All our food packaging solutions comply with local and international safety standards. We follow best practices and can provide documentation on request.
Do you provide samples before bulk production?
Yes, we can provide product samples and mock-ups for approval before proceeding with full production. This ensures quality and design alignment with your expectations.
